A major pharmaceutical manufacturer approached an existing HPT contract packaging client, wanting to engage them for the bottling and capping of a new product. The container sizes exceeded the constraints for their existing equipment, and the project did not warrant the purchase of new, dedicated equipment. After the client was given a modification quote, the OEM later called to say that their engineering team had offered the quotation incorrectly. They then recommended the purchase of an entirely new system as the simplest way to meet the requirements. This option would have meant considerable expense and delay associated with a purchase, along with the time and money required to “revalidate” the packaging line.

HPT Pharma’s efforts helped save time and money, while also forming a mutually meaningful relationship with the customer. “HPT Pharma had it sorted out in less than three weeks, and their price was 20% less than what the OEM quoted us originally—and that was before they essentially declined to help us at all.” the engineering manager said.